Q: Does Jain dry fruits deliver all across India?

A: Jain dry fruits is capable of shipping to all locations within the country. We hire reliable courier partners like Bluedart and Ondot. However if courier companies do not give service in the respective area, we ship your goods via India post. All you have to do is provide us with a complete address, with nearby landmarks and the exact pin code.

Q: Why is the physical appearance of the product not as same as in the picture?

A: The images are for representational purposes only. Actual product can always vary, as per seasonal variation and availability. Jain dry fruits is nevertheless committed to ship you only the best available quality on date.

Q: Why is that every packet of my Kashmiri mamra has a different shape and size?

A: As we have mentioned clearly in the description column of the product, all kernel packets may have different shape and size since they are coming from different trees. Some could be larger in size, while some could be smaller. Some could be sharper in color, while some may have a darker color. Jain dry fruits still ensures, we are sending only the sweet and oil enriched Kashmiri almond kernels to its customers stationed country wide, however there’s always a rare possibility of some bitter kernels being present.

Q: Why is it that last time my walnuts were quite big in size and very easy to break, but this time they are a little tougher?

A: Dear Sir/Mam, we are committed to send you the best quality of soft shelled walnuts available on date. But duplicating the product being sent at one time of a year and sending the same later is entirely not possible because all these products are 100% natural and are coming from different provinces. Hence seasonal and product variance is always going to be there. 

Q: Why is your on store price a little lower than your online price?

A: At our store, we are selling our products. At our online store, we are selling our products in addition to providing a service. We are offering free shipping, so you need not take the hassle of coming to the busy streets in the market to our store. All you need is to order online and make the payment, and we will have the goods shipped right at your doorstep. Jain dry fruits is a quality conscious enterprise, so we take all the pain of sending you over only the best quality available on date, even if takes a day or two extra.

Q: My dry fruits dont last long and their taste deteriorates, what should i do?

A: At jaindryfruits.com we have a tab named “recommendation for storage” on each and every item, we are selling. So go to the product you have any query about, click on the desired tab and you will get the best recommendations and advices, personalized for each item. If you still have any more queries always feel free to drop us an email at sales@jaindryfruits.com. We will get back to you very soon.

Q: Why is it that you have only highlighted one quality in nuts and not other grades?

A: We have different grades of many items available, about which if u are interested you can whatsapp us on our number. However we have shown only the best as we have made it clear that we are committed to serve you with only the best grades. So at jaindryfruits.com our displayed quality is by default our best quality available on date. However if u have any kind of queries, regarding any item, feel free to drop us a mail or whatsapp on our number.

Q: What is your expected date of delivery?

A: We have a fast back up system and in most cases we ship within 3-4 days. Sometimes we deliberately delay an order for a day or two, sighting the possibility of a better quality. Our normal processing time is 5-6 working days. The delivery depends on the location of the customer. However we hire only the fastest and secure logistic carriers to do our job.

Q: Is it safe to shop and do transactions on your website?

A: Yes, shopping at Jain dry fruits is 100% safe. All Credit Card and Debit Card payments on Jain dry fruits are processed through secure and trusted payment gateways managed by leading Indian banks. Furthermore, the Banks might ask you to enter an online password (also known as 3D Secure password) which acts as an additional layer of security for your card transaction. This 3D Secure password is not printed anywhere on the card and is known only to you, giving you the added assurance that only you can use your card to make purchases on the Internet. This makes your online transaction extremely safe and secure. You can be assured that Jain dry fruits offers you the highest standards of security currently available on the internet to ensure that your shopping experience is private, safe and secure.

Q: What about privacy information of my cards and my personal details?

A: Jain dry fruits does not store any of Credit/Debit card details provided to you. Jain dry fruits directly takes you to the bank page where you provide all information. The bank in turn stores the first 6 and last 4 digits of your card number in a secure and encrypted manner. The first 6 digits (also known as the Bank Identification Number) are used to identify the bank name and country where your card was issued. The first 6 and last 4 digits are together used for fraud detection and prevention purpose. All Credit Card and Debit Card payments on Jain dry fruits are processed through secure and trusted payment gateways managed by leading Indian banks. We only have your personal address and location information, which our logistic carriers use to get the products shipped at your doorstep.

Q: Are dry fruits and nuts really beneficial to our health?

A: Numerous studies and researches have proven that just adding a handful of nuts and dry fruits in your daily diet, accompanied with a little daily workout can really boost your health and save you a lot of money on medication. Doctors from all over the world, have accepted and recognized this fact. Its a big reason that many high profile doctors in India, are also our routine customers. Every nut and dry fruit, has its own unique benefit. You can select the product and click on the “Health Benefits” tab, to know more about the respective product’s benefits.

Q: What are the modes of payment?

A: You can make the payment via net banking, or by your credit or debit card, which ever suits you. We do not have any system of cash on delivery. Once payment is made, you will receive an approval mail from Jain dry fruits.

Q: Why is it that the packing of oils is different from as shown in the pictures?

A: All the pictures are just for representational purpose. The packing will be different, such that it suits aptly to be sent in long distance shipping without spoilage.

Q: Is Jain Store and Jain dry fruits same?

A: Yes, while Jain Store is our legally registered name, we are famous as Jain dry fruits, amongst our customers and known people since the store is related to nuts and dry fruits only. So dont be mistaken, when you are making a visit. 

Q: Do you ship out of India?

A: Currently, we are shipping only in India. However, we do plan to add world wide shipping facility in the nearby future. 

Q: Will i be updated about the information about my order, after making the payment?

A: Offcourse you will. Our support staff will keep you updated about your order, processing time and delivery details. Jain dry fruits takes full pain of the customers, to ensure the goods being ordered reach their destination safely without any hassle. 

Q: Why did you cancel my order?

A: Jain dry fruits, reserve the right to cancel your order in case we feel the quality of the goods is not up to the standard we expect. Sometimes we delay an order and keep the person informed if we are expecting a better quality lot in the near future. However if we are not satisfied about the quality of the goods, we cancel the order and in that case the whole amount will be refunded to you within 7 days

Q: Can i make amendments in the order i placed?

A: While all the orders placed at jaindryfruits.com, are non-cancellable, in case you want to make certain amendments in your order, you have to personally call or contact us via whatsapp or telephone and let us know about the changes you want to make within 4 hours

Q: How is Jain dry fruits famous on trip advisor, wikipedia and social media?

A: We offer a very customized service. We believe in giving the best suggestions and preferences, so the customer gets full value for money. We do not believe in giving commission, that will hike the prices for our customers. We give our customers wise suggestions, and quality products and hence make clean money. Its a big reason we have a very high percentage of repeated customers.